How to Get False Confessions From Customer Interviews

Dr. Ari Zelmanow
8 min readMay 14, 2019

The year is 1992.

Bill Clinton is elected the 42nd President of the United States of America.

The Olympics are held in Barcelona, Spain.

And Beverly Monroe, a single mother of three children, is accused of murder.

Monroe discovered her boyfriend’s body at his home, sitting on his couch, with a bullet wound to his forehead. A revolver was found next to his body. All of the evidence pointed to a suicide, but police investigator Dave Riley, believed differently — he thought Monroe had shot her boyfriend.

So, despite the evidence, Riley accused Monroe of being involved in her boyfriend’s death. Monroe emphatically denied involvement. However, Riley was relentless. Using coercive and illegal tactics during the interrogation that U.S. District Court Judge Richard L. Williams later called “deceitful and manipulative,” Riley obtained a confession.

But, the facts and evidence told a different story. Monroe didn’t kill her boyfriend.

So why would Monroe confess to a crime she didn’t commit?

The interrogation led to a false confession.

Through a combination of lies and manipulation, Riley had convinced Monroe into believing she had…

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Dr. Ari Zelmanow

I write about how Thinking Like a Detective helps businesses capture and keep more customers so that they can experience predictable growth.